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9am to 3pm


  • Privacy Policy
    Clementine & Ginger is committed to protecting your privacy as an online visitor to our website. We will from time to time, collect and use personal information. This Privacy Statement sets out the policies relating to the collection, use and disclosure of personal information you provide to us in connection with your use of the site and will assist you in understanding what we may do with information we collect from you. This Privacy Statement forms part of the Terms and Conditions which govern your use of our website and should be read in conjunction with those Terms and Conditions. By using our website you consent to by bound by this Privacy Statement. You acknowledge that your use of our site may be limited to you and further terms may be applicable to such use or access, if you do not agree to this Privacy Statement. COLLECTION OF YOUR PERSONAL INFORMATION We may collect personal information about you through your use of the website. Personal information may include, but is not limited to, your name, email address, mailing address, phone number, credit card information or other information. The amount of information we collect about you depends on the information you provide to us and your use of our website including through surveys, online shopping and information subscriptions. WHAT DO WE USE YOUR INFORMATION FOR? Any of the information we collect from you may be used in one of the following ways: To personalise your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions, to administer a contest, promotion, survey or other site feature Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service request To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates, related product or service information. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. COOKIES Cookies are small files placed in your web browser that collects information about your web browsing behaviour. Some of the pages found on our website use “cookies” to help gather information from visitors to our website, such as the date and time you accessed the site, the pages you visit and the internet address of the website from which you accessed the site. Cookies do no access information stored on your computer or any personal information. Cookies help us to provide you with services and features tailored to your needs when you visit our website, allowing us to continue to improve our website and provide you with a more personalised experience. If you do not wish to receive cookies, you may set your browser to refuse them, this may however, prevent you from experiencing the full advantages of our website. DISCLOSURE OF YOUR INFORMATION We will not disclose your personal information to third parties, or make any other use of your personal information, for any purpose which is not incidental to your use of our website or our products and services except in the following situations: with your consent; our related entities, partners or affiliates who assist us in providing products and services; where other third parties appointed by Clementine & Ginger access to your personal information, held by us, in order to provide a product or service. In this case those third parties must keep the personal information confidential other than for the purpose of performing that service; or where legally required to do so. SECURITY We strive to maintain the security, integrity and privacy of your personal information when you place an order or enter or submit, your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential. LINKS Our website may contain links to other websites. These links are intended for your convenience only. Links to third party websites do not constitute endorsement or sponsorship or approval of these websites. We have no responsibility or liability for the content and activities of these linked sites. We encourage our visitors, when they leave our website to read the privacy statements of each and every website that collects personally identifiable information. CHANGE IN PRIVACY POLICY We reserve the right to change, modify or update this Privacy Statement at any time, without liability to you, by publication of the revised version on our site. The revised version shall take effect immediately upon its publication. This Privacy Policy was last updated on 8th February 2021​ If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at
  • Delivery Terms and Conditions
    Clementine & Ginger currently offer deliveries between Tuesday, Wednesday, Thursday & Friday. Clementine & Ginger are unable to guarantee delivery times as some of our deliveries are delivered via Third Party, however, if there is a specific time please advise, and Bec will do her best to accommodate your needs. Please always discuss your requirements with us as we sometimes we can move mountains to make sure your experience with us is as pleasant as possible! ​LOCAL DELIVERY: (Bordertown $10. | Mundulla $15) Whilst we offer SAME DAY delivery, please note that sometimes we are unable to facilitate this depending on time of the order placed and/or stock levels, but it will be delivered the following business day. KEITH / KANIVA DELIVERY : (Keith - $15) - Orders need to be placed before 11am for SAME DAY delivery. These are delivered via a courier and we are unable to take orders for SAME DAY after 11am. If placed after 11am, delivery will occur the following business day. ​ PICK UP: (Free) Store pick up from 62 Crocker Street is available during our Shop Opening Hours (9am - 3pm, Tuesday - Friday) CHANGE IN DELIVERY POLICY We reserve the right to change, modify or update these delivery terms and conditions at any time, without liability to you, by publication of the revised version on our site. The revised version shall take effect immediately upon its publication. These Delivery Terms and Conditions was last updated on 20 OCTOBER 2022.​ If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at ​
  • Terms and Conditions
    PLEASE READ OUR TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OUR WEBSITE. Welcome to our website If you continue to browse and use our website you are agreeing to comply with and are bound by the following terms and conditions of use. Together with our privacy policy and supply of goods, these terms and conditions govern’s relationship with you in relation to the use of our website. The terms and conditions apply to all users and visitors of this website and to all purchasers of goods (“you”) from Clementine & Ginger (“we” or “us”). By using this website, you signify your acceptance of these terms and conditions of use. INTELLECTUAL PROPERTY This website is our copyright property and contains material which is owned or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You may view this site and electronically copy or print hard copies or parts of this site for your personal, non-commercial use only. You may not distribute, reproduce, display, publish or otherwise commercialise any part of this website without our written permission. DISCLAIMER We are not responsible to you or anybody else for any loss incurred in relation to your use of this website. Your use of this site is at your own risk. To the extent permitted by law, disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchant ability and fitness for any particular purpose. gives no warranty that the goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components. Whilst we, at all times endeavour to have the most accurate, reliable and up-to- date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise. We exclude all liability for any loss or damage (including without limitation indirect, special, punitive or consequential loss or damage) arising from the use or reliance on this website whether or not caused by a negligent act or omission. It is your sole responsibility and not the responsibility of to bear any and all costs of servicing, repairs, or correction. YOUR PRIVACY We are committed to protecting your privacy. We respect the privacy and confidentiality of the information provided by you and we adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully. You may change your personal details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. Furthermore, all of the customer data we collect from the use of our website is secured against unauthorised use or access. Credit card information is not stored by us on our servers. LINKED WEBSITES Our website may contain links to third party websites, intended for your convenience only. This does not indicate an endorsement or sponsorship by Clementine & Ginger of those sites or the products or services offered on those sites. We take no responsibility for the content found or use of those websites and you enter linked websites at your own risk. SECURE ONLINE ORDERING We offer a secure and easy means of ordering online. Simply click on the “Add to Cart” button to select a product and then you can add and remove products as you like. To complete your order, simply select the “Checkout” button and follow the steps. You will require your delivery and card payment details to complete the order. We use SSL (Secure Sockets Layer) technology to ensure that your personal and order details are encrypted so that the information cannot be read when in transit. PHONE ORDERS We are happy to take your orders and handle your enquiries over the phone during our business hours. Our shop is open Tuesday - Friday between 9am to 3pm. PAYMENT METHODS All prices are quoted in Australian dollars including GST. We accept Mastercard, Visa and Bankcard through our secure on-line payment system. Prices exclude delivery charges. These will be calculated based on your completed order and destination and will be advised to you prior to payment and included with your purchase cost. AVAILABILITY Clementine & Ginger use only the season's freshest blooms in all our arrangements, however, understand that you may have specific requests. If so, please send us an enquiry and we will do our best to accommodate you. We endeavour to have fresh flowers in stock at all times, however, please be advised that during peak times there may be occasions that we run out, we will contact you as soon as possible to discuss your options. In the case of cards and vases there can be rare occasions where another customer purchases the same item as you at the same time, either online or in store. In the event that this occurs we will notify you directly of your options. CHANGE OF TERMS We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms and conditions regularly prior to using our website. These terms and conditions were last updated on 20 October 2022 If you have any questions or concerns at any time about our terms and conditions, please contact us at
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